Refund & Cancellation Policy

Orders on JANA MEDS are fulfilled by partner medical stores. This policy explains how cancellations and refunds are handled on the platform.

Cancellation by the customer

• You may request cancellation from your order page until the partner pharmacy marks the order as ready for pickup or out for delivery.
• After that point, cancellation depends on the pharmacy's confirmation, since the order has already been prepared.

Cancellation or rejection by the pharmacy

A partner pharmacy may cancel or reject an order if an item is unavailable, if a prescription is incomplete or not valid for the medicine requested, or if it cannot serve your location. The reason is recorded on your order.

Returns

For safety reasons, medicines that have been dispensed and handed over generally cannot be returned. Exceptions are handled by the partner pharmacy, for example where the wrong item was supplied, an item was damaged, or an item was supplied past its expiry date. Raise such issues within 48 hours of receipt through your order page or our support form.

Refunds

• Where you paid at pickup or delivery, a cancelled order simply means no payment is taken.
• Where an online payment was made and the order is cancelled or an accepted return is approved, the refund is initiated to the original payment method.
• Refund timelines depend on the payment provider and your bank, and typically take 5 to 7 working days after approval.
• Refund status is shown on your order page.

Delivery charges

Where an order is cancelled before dispatch, any delivery charge collected is refunded with the order amount. Where an order was already delivered, delivery charges are not refundable.

Need help?

Contact our support team at support@janameds.in with your order number and we will coordinate with the partner pharmacy.